Transform a Tactical Request to a Strategic Opportunity
"We are not making our revenue numbers. The sales force is not negotiating effectively. Do you have some type of training to improve their negotiating skills?"
Sound familiar? Another request that comes with a predetermined solution or tactic, but how do we know the solution provided is needed or sufficient to solve the problem?
In this workshop, learn how to ask powerful questions that will be viewed as supportive and strategic in approach. You will leave the workshop with a starter kit of questions to use in future meetings for learning requests.
WORKSHOP AGENDA, Tuesday, July 18, 2023 from Noon to 5PM
Lunch Session from 12PM - 1PM:
Session: The Mental Model for Working Strategically from 12PM - 1PM
Post Lunch Sessions from 1PM - 5PM:
Session I: Three Kinds of Work: Transactional, Tactical, & Strategic
Session II: The Gaps Map
Session III: Six Criteria Used to Determine if an Opportunity is Strategic or Tactical
Post Workshop Social Networking Event from 6PM - 8PM:
(1) Differentiate among transactional, tactical, and strategic work, using criteria to determine whether a client request requires a strategic or tactical response.
(2) Utilize a strategic consulting mental model to define and align four organizational needs: business, performance, individual, and organizational capability.
(3) Analyze a client's request by using the SHOULD-IS-CAUSE logic, determining information that is known and unknown about a specific situation.
(4) Form powerful questions to reframe tactical requests for a learning/other solution into discussions of the client's required business and performance results.
Christopher Adams, PhD is a performance consultant and instructional designer with more than 25 years of experience helping clients engage people, apply processes, and implement technology to improve human and organizational performance. He is currently senior consultant for Handshaw Inc. in Charlotte, North Carolina. Chris was co-inventor of Handshaw’s award-winning software, Lumenix, one of the first content-managed platforms for e-learning. He has been a featured speaker for a number of ATD and ISPI chapters, and has presented at regional and international conferences such as ATD ICE, Training Magazine, Training Solutions, The Performance Improvement Conference, and the Coast Guard Human Performance Technology Conference.